Comments on: Why You Should Have User Centric Tutorials for Software Products

By: Best of Tony Karrer’s e-learning learning « Ramblings from Africa

Best of Tony Karrer’s e-learning learning « Ramblings from Africa — Tue, 27 Oct 2009 06:05:41 +0000

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By: Tanja

Tanja — Mon, 19 Oct 2009 06:56:25 +0000

Thanks for this post!

I have been developing tutorials and online help files and handbooks for different software products for almost 10 years now, and I agree: Since I add real use cases and problems and how to deal with them, step by step, I got a lot more positive reactions.

But it requires, that the tutorial developer not only know the software (or whatever the tutorial is about) but also thinks about how the users really use it and for what and which problems could occur (which often are not technical issues but simply wrong use). You have to know your target group

Greetings from Germany

By: Rupa Rajagopalan

Rupa Rajagopalan — Wed, 14 Oct 2009 12:43:22 +0000

Sahana, I am glad you found this post useful. Thank you for reinforcing all the points

By: Sahana

Sahana — Wed, 14 Oct 2009 12:05:51 +0000

A very useful post, Rupa…While I have not been able to comment on your earlier posts, I make it a point to read all of them because they add so much value and clarity to my thoughts…

This one hits the nail on the head. Unless one is going to market the product, then to use Cathy Moore’s example, “I don’t need to know the history of the widgets”. I need to know how to do my job.

The same applies even more strongly to software. Users have to know:
How to use it
How to troubleshoot if stuck
What are absolute “no, nos”
Security steps to follow, if any
What good the s/w is to their work

Another very useful post.

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Tue, 13 Oct 2009 12:14:43 +0000

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