Consider this story:
A girl who works in a call center wants to become an Instructional Designer. Her writing skills are average. However she has this strong urge to learn. She gets motivated by creative work. She is willing to put in lot of hard work.
She finds Instructional Design interesting. She has gained some basic Instructional Design skills and is enthused to apply her skills and is excited about securing a job.
Now such a girl goes for a test in a company that is into e-learning development. She goes there sharp at 2 pm. She is made to wait for an hour. She is then given a test. The girl attempts the test and completes it on time. The interviewer tells her she can leave and she will be called for,if she clears the test. By the time the girl leaves the company it is 7 pm.
What happened next?
The girl got completely disheartened. She assumed that she has not done well in the test because the interviewer did not tell her anything. She got frustrated that after such a long wait, she got no feedback.
What might happen?
She might now lack confidence and might hesitate to become an Instructional Designer.
My Point
A person with poor language skills wants to become a writer. You know it is difficult. You think that person must not try to become a writer and do something else. Have you ever thought it will be great if that person becomes a writer because it is not IMPOSSIBLE?
There are so many ways in which we can thwart budding talent and discourage people. There are equally umpteen ways in which we can motivate and instill confidence in people. You can hire the best minds, the best people for your company. You might also be able to retain the best talent. Every other company is looking for “Great Instructional Designers, Great Programmers, Great Writers…. etc. etc.” What about the average crowd? What about the so called non-performers?
The real challenge is in turning a non-performer into a performer. The real success is in motivating an average mind to turn into a brilliant mind.
Are companies ready for this challenge?
A few days back Archana had written a post that had some really good guidelines to understand learners. She had written those guidelines in the context of kids and schools. I would apply those guidelines to freshers trying to enter companies.
With your permission Archana, I am rephrasing some of those guidelines here for all those who are hiring freshers.
- You do not judge the capacity of a fresher by their performance in a test or by their behaviour the first time you meet.
- Never underestimate someone’s capacity to perform.
- Give people a chance to demonstrate. That’s why you have something called “Probation Period”.
- Do not try to hire the best minds always. The so called best minds might fail to perform.
- Do not expect people to know everything. Create an environment where people in your organization continuously learn and improve.
- Do not try to fit people to your requirements. Rather hire people and train them so that they fit your requirements.
- Do not throw questions at freshers. Try to enter into a discussion and understand how much they know, how much they are interested.
The bottom line is “It is not just SKILL/KNOWLEDGE but the WILL to perform and to put in hard work that makes for a good performer.
What say?



I totally agree
I agree with your point. I think I’ve been guilty of the ‘no feedback’ a few times and have conveniently passed the buck onto recruitment. I strongly believe that even if someone isn’t ready for the job, they should have feedback to know what the gap is.
I can’t blame companies to want the best though– given our teams are getting smaller in comparision to the work we handle, we have little room to cut slack. Yes, a pure-play L&D firm or elearning firm can afford some slack because it gives them leverage to grow. OTOH an internal L&D team is already stretched doing five times more work than they can handle. It becomes really difficult to carry a novice in such situations.
That said, I strongly feel its important to recognise potential beyond existing skills. I’d rather hire a novice who shows an insatiable appetite for learning than an expert who believes they know_it_all.
Thanks for the post, good thoughts in there.
[...] This post was mentioned on Twitter by Rupa Rajagopalan, sumeet_moghe. sumeet_moghe said: RT @ruparajgo: Is it Skill or Will? Say it @ http://blog.thewritersgateway.com/2010/01/18/is-it-skill-or-will/ | both i'd say [...]
Nice to read this, Rupa.I always had this doubt. Is there any hope for average people in the world of intellectuals and high-performers? I decided to become an Instructional Designer at the age of 32. I am also a person with average writing skills and no technical background. Got rejected 3-4 times. But I believe that you will definitely learn to swim if you get into water. And today I am really happy to have my first job as an ID. So it is a matter of will. And where is the will, there is the way.
Good thoughts, Rupa. And very valid. I feel these apply equally well to exprienced personnel too.
Hey Rupa,
Very nice post!! I somehow relate this story with mine. I never had good writing skills but i always had good visualization skills. So, when i heard about an ID course..i just went for it without a second thought. I also started my career as an ID at the age of 35…and left behind my experience in marketing. Though i m happy with my current job but somewhere down the line i find that projects we are getting are not ID specific. My love for instructional designing is fading and now i more into creation mode than thinking mode. But your Blog keep up my love for Instructional Designing.
Thanks for being there!!
rgds
Lets Talk ID
Hey… very good thoughts shared and yeah… very true and motivating…i’ll expect more interesting posts here like this..